Products

HYDRO-DIPPING

At RED MAMBA, we take pride in our hydro-dipped protective cases, which transform standard black cases into stunning pieces of art. Each case is individually hand-dipped, resulting in beautiful variations that reflect the artistry of the process. While you may notice some minor inconsistencies, each case is crafted by hand and defined by character. The vibrant designs are not only eye-catching but also durable, ensuring your case looks great while protecting your sensitive gear.

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Support

Shipping Policy

Shipping Policy - We know you’re super keen to get your new
purchase, so we aim to dispatch orders as soon as possible. We try our hardest
to meet all delivery times. Depending on the location of your goods, your order
may be split into multiple parcels to get to you faster.

When will I receive my order – All orders are processed Monday – Friday and we aim to have your goods
dispatched within 2-3 business days.

Once your order has been processed and collected by courier, indicative
delivery times are as follows:

North Island orders: 2-4 working days.

South Island orders: 2-4 working days.

Rural delivery or remote locations can take just a little longer so please allow
an additional 2 working days.

I still haven’t received my
order?

Occasionally when processing your order, there may be delays, especially during busy periods
(including sale). There may also be other factors contributing to your order
being delayed, such as Public holidays, postal/delivery partner delays, traffic
delays, logistics, bad weather or if our delivery partners are unable to access
the delivery address. We'll keep you as updated as we can, and you should be
able to track your parcel’s progress. If at any time you need assistance or further information please contact us at info@redmamba.nz

Returns & Refunds Policy

All Red Mamba cases go through thorough testing, and are designed to play in New Zealand's harsh environments. We do however have the odd hiccup from time to time, but stand by our product so as to ensure our customers are fully satisfied with their purchase.

We are committed to complying with all our obligations under consumer laws.

If a product fails due to a major manufacturing fault or material defect, you can ask for a replacement or refund. Or we will repair it free of charge.

For a minor fault or defect, we may repair it free of charge, or if it is not practical to repair it, we will replace it or offer a refund at our discretion.

If for some reason you have damaged your product (on one of your wild adventures!) please get in touch as we carry a full range of spare parts and our fix-it team should be able to assist you with a repair.

In all instances, our team are available at info@redmamba.nz for any help of assistance you may need.

Data Security Policy

Red Mamba Limited collect personal information from you, including information about your:

name
contact information
location
computer or network
interactions with us
billing or purchase information

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@redmamba.nz

When you visit our Site, we may automatically collect information about your computer configuration, such as your browser type, operating system, IP address.

This information will not
reveal or be linked to you personally. We use this information to administer
and run the site, and to comply with any requirements of law.

Credit Card Data policy

We work diligently to protect the security of your personal information, including
credit and debit card information.

We protect your credit and debit card information during transmission by using the
Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the Internet.

Do we make any customer details available to third parties?

We do not disclose or sell our customers details to third parties including their email addresses. However we may disclose your information if necessary to protect our legal rights or if the information relates to actual or threatened
harmful conduct. Disclosure may be required by law or if we receive legal
process.

What Are Cookies? Why Do We Use Them?

Cookies are small files stored by your browser in your computer when you visit our
site. We use cookies to improve our site and make it easier to use. Cookies
permit us to recognise users and avoid repetitive requests for the same
information. We mostly use "session cookies" that are automatically
deleted after each visit. Cookies from our site can't be read by other sites.
Most browsers will accept cookies until you change browser settings to refuse
them.

Warranty

Red Mamba
Limited Product Warranty

At Red Mamba Limited, we are committed to providing our customers with high-quality protective cases designed to
safeguard your valuable items. We stand behind the durability and performance of our products, offering a warranty that reflects our dedication to quality.

1. Warranty Coverage

Red Mamba Limited provides a limited warranty for all protective cases sold through our website. This warranty
ensures that your case will be free from manufacturing defects in materials and workmanship under normal use, for a period of 24 months from the date of purchase.

This warranty covers:

Waterproof functionality: The case will remain water resistant as per the specifications on the product
page, protecting contents from water damage under normal conditions.

Knock protection: The case will provide adequate impact protection, ensuring that your items remain safe from common knocks and drops during use.

2. Warranty Exclusions

This warranty does not cover:

* Damage caused by misuse or abuse:
Including, but not limited to, use outside the intended purpose of the
product (e.g., extreme environmental conditions, improper handling).

* Normal wear and tear: As the product ages, wear and tear from regular use may affect its performance and appearance.

* Modification or alteration: If the product has been altered or modified in any way, including but not limited to, repairs by unauthorised parties.

* Cosmetic damage: Scratches, scuffs, or other minor cosmetic imperfections that do not impact the functionality or protection offered by the case.

* Accidental damage: Any damage caused by accidental drops, misuse, or exposure to extreme elements beyond the case's rated specifications.

3. How to Claim Warranty

If you believe your product has a defect covered under this warranty, please follow these steps to make a warranty
claim:

Contact us: Reach out to us at info@redmamba.nz or via the contact form on our website with a description of the issue and a proof of purchase (receipt, order number, etc.).

Return the product: We may request that you return the defective product to us for evaluation. We will provide you with the return instructions.

Inspection: Once we receive the product, we will inspect it to determine whether it meets the criteria for a warranty claim. If the product is found to be defective under the terms of this warranty, we will either repair or replace it, or issue a refund.

4. Consumer Rights and Guarantees

In addition to the warranty provided by Red Mamba Limited, you are entitled to certain rights under New Zealand’s Consumer Guarantees Act 1993. This law provides protections for consumers, ensuring that goods sold must be of acceptable quality, fit for purpose, and match the description provided. Our warranty does not limit or replace your rights under the Consumer Guarantees Act.

If your product is faulty or does not meet the guarantees outlined under the Act, you are entitled to a remedy, which may include repair, replacement, or a refund. For more information on your rights, please refer to the Consumer Protection website of New Zealand.

5. Warranty Transferability

This warranty is non-transferable and is valid only for the original purchaser. Proof of purchase will be required for all warranty claims.

6. Disclaimer of Liability

Except as specifically provided in this warranty, Red Mamba Limited makes no other warranties, express or implied, including, but not limited to, warranties of merchantability or fitness for a particular purpose. Red Mamba Limited shall not be liable for any incidental, special, or consequential damages resulting from the use or inability to use the product, including damage to your personal property.

7. Contact Information

If you have any questions or need to initiate a warranty claim, please contact us at:

Red Mamba Limited

Email: info@redmamba.nz

By purchasing and using our products, you agree to the terms of this warranty. Thank you for choosing Red Mamba Limited to protect your valuable equipment!